Helping You to Sleep Easy



Terms and Conditions


These terms and conditions (together with the documents (such as the Order Confirmation) referred to in it) tells you the terms and conditions on which we supply any of the Goods or services linked to buying the Goods listed on our website to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Goods from our site. You should understand that by ordering, you agree to be bound by these terms and conditions. Your attention is drawn in particular to the provisions of the Liability clause (clause 10) and the Force Majeure clause (clause 12).

We intend to reply upon these terms and conditions and any documents (such as the Order Confirmation) expressly referred to in the terms and conditions in relation to the subject matter of any Contract formed between us in accordance with clause 3 below. Please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Please understand that if you are unable to accept these terms and conditions, you will not be able to order any Goods from us.

1. Information about us 1.1 We operate the website Laklelandleatherltd.com. Our company name is Ltd, a company registered in England and Wales under company number 40754.


2. Your status
By placing an order through us, you warrant that:
(a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old;

3. How the contract is formed between you and us
3.1 Your order constitutes an offer to us to buy Goods and services linked to buying the Goods (“Order”). All Orders are subject to acceptance by us, which we are free to accept or decline at our absolute discretion. We will confirm our acceptance of your Order by sending you an e-mail confirming our acceptance (“Order Confirmation”). The contract between us will only be formed when we send you our Order Confirmation.

3.2 We shall assign an order number to the Order and inform you of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.

3.3 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, technology, payment methods, relevant laws and regulatory requirements and/or in our system's capabilities. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

3.3 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, technology, payment methods, relevant laws and regulatory requirements and/or in our system's capabilities. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

4. Cancellation
4.1 Should you wish to cancel and/or amend your order you should contact Lakeland Leather within 24 hrs in the event of cancelation we offer refund in a form of a credit note.

4.2 If you wish to cancel before goods are delivered you will loose your deposit in full and may be still charged additional cost espeacially if product is a speacial order or has any speacial requirements were we have accured extra costs.

4.3 Any returned or canceled orders are subject to a minimum handling charge of 30% off purchase price and and delivery charges may occur.

4.4 If you wish to cancel your order once it has been delivered we would collect the goods but there will be a collection charge.

Any collection will be from the delivery address unless we agree otherwise, and we will agree with you a suitable day for collection. If you are not going to be available for collection yourself, you must notify us in advance of a nominated adult who will be present for the collection. You must ensure that on the day of collection the access to the Goods is clear and free from obstruction. If you or a nominated adult are not available or the access is not clear and free of obstruction then we will not collect the Goods. Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and your own risk. We do not accept any responsibility for damage to your property during collection other than damage due to our negligence when our liability is limited to the repair of that damage with no element of betterment,

You have a statutory duty to take reasonable care of the Goods. If you breach this duty we have a right of action against you. If any goods is not in the original packaging we would refuse the returns.

4.5 In the event that you do not comply with the above obligations, we may require payment from you of all costs reasonably incurred by us which may include but is not limited to wasted collection journeys or the cost of any Goods which you have damaged or lost.

4.6 If you wish to return the Goods to us:

(a) because you have cancelled the Contract between us in terms of the Distance Selling Regulations, we will process the refund due to you as soon as possible but within 30 days of the day on which you gave us notice of cancellation. In such cases, we will refund the price of the product minus the 30% handling charge and any delivery/collection charges occurred.

for any other reason (for instance, because you consider the Goods are faulty), we will discuss the issue with yourselves and, if necessary come out and examine the Goods. Should we agree the Goods are faulty we would reserve the right to discuss with you whether it would be more appropriate to repair the Goods in question. Should we agree with you that the Goods should be returned and you should obtain a refund in form of a credit note, we will notify you of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days, that you were entitled to a refund. We will refund the price of the Goods excluding the 30% and any other charges in form of a credit note any applicable delivery charges would be deducted too.


4.7 We will only refund any costs in form of a credit note only.

4.8 The provisions of clause 4.2 will not apply to any Goods which:
(a) you have bought either online or by telephone which you have previously viewed at one of our stores;
(b) are bespoke and handmade to your specification. Please note that all of our Goods are bespoke and handmade to your specification unless they are clearly identified as stock items. To reiterate, please be aware that for Goods that are bespoke and handmade to your specification you will not have a right to cancel or return the Goods once delivered unless the Goods are faulty so please carefully consider your decision to place your Order before doing so;
(c) any Goods which cannot by their nature be disassembled once they have been partially assembled (such as flat packs).

5. The Goods
5.1 We will take reasonable steps to pack the Goods properly and to ensure that you receive your Order in good condition.
5.2 We will not be responsible for any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Goods in a way that we or the manufacturer do not recommend, your failure to follow our or the manufacturer’s instructions, or any alteration or repair you carry out without our prior written approval.
5.3 These terms and conditions apply to any repaired or replacement Goods we supply to you in the unlikely event that the original Goods are faulty or do not otherwise conform to these terms and conditions.


6. Product Specification

6.1 Any photographs, models, samples, drawings, sizes and/or product description or advertising we issue, and any illustrations contained in our catalogues, brochures, emails or on our website are produced solely to provide you with an approximate idea of the Goods they describe and/or are representative of the finished product. All Goods are manufactured within the standard industry measurement tolerances.
6.2 Your Order is unique to you and will be supplied in accordance with the instructions and specification as detailed in our Order Confirmation.Every effort will be made to match all colours and finishes in our stores. Notwithstanding this all Goods are purchased and supplied, on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood and leather. Leather products are made from quality hides and may not be uniform in colour or texture and will show natural marks and scars. Colours may also change with age and exposure to sun and other climatic conditions.
6.3 Where stated some images have been digitally created to illustrate the colour options available from the range. These colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product. Exact colour swatches can be obtained from our stores.
6.4 Occasionally we may supply Goods with minor differences in specification due to circumstances beyond our reasonable control. Should this be the case any differences will result in the Goods being of an equal or improved standard, and it will not affect your rights under the law, and the quality coding and guarantee will continue to apply.

7. Delivery
7.1 All delivery times quoted at the time of order are estimated and so cannot be guaranteed. Whilst we will make every effort to deliver within the estimated delivery time, occasionally deliveries may be affected by factors beyond our control. We will deliver to the delivery address stated in the Order and confirmed by us in the Order Confirmation. Should you wish to change the delivery address from the address given in the Order and confirmed by us in the Order Confirmation then you must have notified us and have obtained our agreement by phone to any change in delivery address prior to any delivery taking place.


7.2 We will contact you where applicable to arrange delivery and to ensure that full payment/deposit has been made prior to your Order being delivered. We will offer you an initial delivery slot but if this is not acceptable we will offer you a maximum of two reasonable alternatives. We reserve the right to charge a storage charge in the event you do not reasonably accept delivery. If you are not going to accept delivery yourself, you must notify us in advance of the nominated adult who will take delivery.

7.3 Goods will be delivered to Mainland Britain and Northern Ireland only.

7.4 A delivery charge will apply on all orders. The amount is variable depending on the Order and is made clear at the point of Order, and will be contained on our Order Confirmation. Unfortunately we are not able to arrange for collection of Goods from our distribution centres on sales processed through our site.

7.6 Delivery of the Order shall be completed when we deliver the Goods to you.


7.7 We do not hold or store Goods, therefore if you fail to accept the reasonable delivery dates offered to you, then, except where this failure is caused by our failure to comply with these terms and conditions or by an event beyond our control;
(a) We will store the Goods until delivery takes place and may charge you a reasonable sum currently £25 per week to cover expenses
Any such charges must be cleared before delivery will take place.


7.8 It is essential that you notify us of any possible restrictions to access into your home when placing your Order so that we can perform a risk assessment. In particular you should consider vehicle access, lifts, staircases and room access. Should windows or doors need to be remove to allow access, it is your responsibility to arrange this at your own cost and at your own risk.


7.9 We recommend that you do not dispose of your existing furniture until goods delivered.


7.10 We deliver only to the first floor of any house/apartment block, except when arranged separately within the Order and confirmed in the Order Confirmation. Any such arrangement may incur an additional charge that we shall advise to you.

7.11 You must ensure that you or a nominated adult with (if we so request in order to prevent fraudulent activity) appropriate ID (driving licence or passport) are available on the day and the point of delivery to sign for the Goods.

7.12 You must also ensure that on the day of delivery access to your preferred location of the Goods is clear and free of any obstruction. If you or a nominated adult are not available or the access is not clear and free of any obstruction, then we will not deliver your Goods. This will result in a re-delivery of your Goods and a further delivery charge will be levied.

7.13 Goods intended to be assembled by you will not be unpacked at the point of delivery.

7.15 We do not accept any responsibility for damage to your property during delivery.


8. Title and risk
8.1 The Goods will be your responsibility from the time of delivery.
8.2 Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods, including delivery charges.




10. Our liability
10.1 Subject to clause 10.2 and clause 10.3, if either of us fails to comply with these terms and conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these terms and conditions at the time we entered into the contract with one another.
10.2 We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and we have no liability to you for any consequential loss, loss of profit, loss of business, business interruption, or loss of business opportunity.
10.3 Nothing in this agreement excludes or limits in any way our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
(d) defective products under the Consumer Protection Act 1987; or
(e) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.





11. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action
(b) civil commotion, riot, invasion, piracy, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) inclement weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;





Web exclusives

Web exclusive offers and speacial offers/sale items cannot be used in conjunction with any other cashback offer or clearance offers.



Accessories terms and conditions


All items are covered by our 24 hour refund guarantee, so please make sure your inform us of your intention to return your item(s) within 24 hours of receipt of your purchase.
Please obtain a Returns Identity Number before returning your products.
We cannot accept returns after the 24 hours Refund Guarantee has expired. If you return your purchase after the 24 hours period, your purchase will be returned to you and any postal/delivery charges incurred relating to the product purchased and the location to which your returns will be delivered will be charged to you prior to returning relevant item. Distance Selling Regulations Apply on orders placed Via our Online store This does not apply to faulty or damaged goods.
Returned Items must be unused and be returned with their original packaging with all tags intact so that they can be resold. Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them and they do not reach us in a fully resalable condition we reserve the right to refuse a refund.
When returning your item(s) you are responsible for the cost of postage. For your protection we suggest you use 1st or 2nd Class Royal Mail Recorded delivery to track your item(s) and ensure safe return of your item(s). If we are sending a replacement we will post the item back to you charge may occur.